Need to rename a device or change your voicemail box preferences? Device Settings allows you to seamlessly manage and customize your phones all from one convenient location in the admin portal.

Accessing device settings

  1. Select the Menu Hamburger_Menu.svg icon in the upper right hand corner

  2. Click on User.svg Admin Portal
    Device_Settings_1.png

  3. Select Phone.svg Phone System and then Devices

  4. Click on Edit Device
    Device_Settings_2.png

Registration Status

View each device’s MAC Address, Make, and Registration Status. If the status is showing as ‘Not Registered’, try the following:

  1. Select the Alert.svg Exclamation Mark Icon

  2. Follow the Registration Troubleshooting steps until the status is marked as Registered
    Device_Settings_3.png

Device Name

To update the device name as well as the internal ID name, follow the steps below:

  1. Edit the ‘Device Name’ to organize, manage, and update who the phone belongs to

  2. Edit ‘Internal ID Name’ to change what name will appear when calling other devices

  3. Click ‘Save and Reboot’ to save all changes (the device must reboot to implement changes)
    Device_Settings_4.png

Ring Settings

To manage the call waiting indicator beep, and the ring callback wait time, follow the steps below:

  1. Toggle On ‘Apply Call Waiting Indicator Beep’ to hear a beep on the device when there is an incoming call

  2. Toggle On ‘Apply Ring Callback’ and adjust the slider to determine the amount of time until a parked call will ring back

  3. Click ‘Save and Reboot’ to save all changes (the device must reboot to implement changes)
    Device_Settings_5.png

Voicemail Box Preferences

To edit your voicemail box preferences for each device, follow the steps below:

  1. Select from the dropdown ‘Select Voicemail Box’ to determine the voicemail box that will be connected to your device

  2. Select from the dropdown ‘Select Voicemail Box for Notifications’ to choose which voicemail box you would like to receive the message waiting indicator light and voicemail notifications on the device’s screen

  3. Click ‘Save and Reboot’ to save all changes (the device must reboot to implement changes)
    Device_Settings_6.png

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