Save time (and a postage stamp) with Weave's Text to Pay. Simply text a secure payment request to your patients from your Weave desktop or mobile app, and your patients can conveniently pay their bill whenever they want… often that same day!
Note: In order to use Text to Pay, you will need to first set up your Payments Account.
Weave Payments features are only available to U.S. customers.
Send a Text to Pay Request
- Select
Payments in the Weave desktop or mobile app
Tip: If you have Weave Unify, you can filter this list by location.
-
Select the name of the customer you want to send the payment request to by using the search bar or scrolling
Tip: Click the
Message icon next to the patient name to choose the desired number to text
- Enter the amount you would like to charge this customer
- Select Text to Pay
- If desired, click Clear to change the mobile number you are sending the Text to Pay request to
- If desired, add a PDF statement
- Select Preview Request Message
- Select Send once everything looks correct. Double-check the name, requesting amount, and phone number
- Select Got it to go back to your customer list in Payments
After the payment is submitted, you’ll see it in your invoices as completed and receive an invoice in your email.
Payment links are active for 30 days after creation. You will need to redo the text to pay process for a new link after it expires. We do not currently offer automated text to pay requests. After 30 days, there will no longer be a record of the unpaid request. Keep a list of any text to pay requests to ensure you still have a record that the patient owes money if the request is not completed after 30 days.
Some phone providers and cell phone providers break templates over 160 characters into multiple messages. This can cause hyperlinks to break, so you can try shortening the template or sending the hyperlink in a following message to your clients.
Text to Pay automatically requires a birth date for customers to access attachments like invoices. To change this setting, see your Payments Account Settings.
Note: Stripe Link is automatically enabled through all Text to Pay requests, which allows your customers to save their payment information for quicker checkout each time they pay a bill. You can also make sure Affirm is turned on for a "buy now, pay later" option.
Send a Reminder Text
- Select
- Search for or scroll and click on the patient's name
- Click Send a Reminder Text
The text will prompt your client to pay their unpaid balance.
Change the Text to Pay Message Template
If you would like to change the template you use for future Text to Pay requests, you can do so by clicking the 4 lines at the bottom of the page when you are previewing a message request.
Click Edit to change your template of choice.
Get the Most Out of Weave Text to Pay
Click the PDF below to see how you can best integrate Text to Pay into your daily workflow :