Send a Text to Pay Request

Save time (and a postage stamp) with Weave's Text to Pay. Simply text a secure payment request to your patients from your Weave desktop app, and your patients can conveniently pay their bill whenever they want… often that same day!

Note: In order to use Text to Pay, you will need to first set up your Payments Account.

Weave Payments features are only available to U.S. customers.

Select Payments in the Weave Desktop App

Tip: If you have Weave Unify, you can filter this list by location.
Select the name of the customer you want to send the payment request to by using the search bar or scrolling
Enter the amount you would like to charge this customer
Select Text to Pay
If desired, click Clear to change the mobile number you are sending the Text to Pay request to
If desired, add a PDF statement
Select Preview Request Message
Select Send once everything looks correct. Double check the name, requesting amount, and phone number
Select Got it to go back to your customer list in the Payments App

Note:

Payment links are active for 30 days after creation. You will need to redo the text to pay process for a new link after it expires. We do not currently offer automated text to pay requests. After 30 days, there will no longer be a record of the unpaid request. Keep a list of any text to pay requests to ensure you still have a record that the patient owes money if the request is not completed after 30 days.
Some phone providers and cell phone providers break templates over 160 characters into multiple messages. This can cause hyperlinks to break, so you can try shortening the template or sending the hyperlink in a following message to your clients.

Payment links are active for 30 days after creation. You will need to redo the text to pay process for a new link after it expires. We do not currently offer automated text to pay requests.

Send a Reminder Text

Select Payments in the Weave Desktop App
Search for or scroll and click on the patient's name
Click Send a Reminder Text

The text will prompt your client to pay their unpaid balance.

Change the Text to Pay Message Template

If you would like to change the template you use for future Text to Pay requests, you can do so by clicking the 4 lines at the bottom of the page when you are previewing a message request.

Click Edit to change your template of choice.

Send a Text to Pay Request