Whether you need to record calls for training purposes or otherwise, these steps will help you get it all set up!
Note: You must be assigned the role of Admin in order to turn on, access, and listen to call recordings.
To turn on call recording:
- Login to your Weave Software
- Click the dropdown arrow to the right of your username
- Click Settings
- Click Phone
- To the right of Call Recording, toggle the switch to green to turn on
Please be aware that certain states do require you to notify your callers that their call is being recorded.
Note: Check the call recording laws in the state your business is located. Please chat with support (using the chat bubble below) to have a pre-recorded message played when you receive an inbound phone call.