Listen and download all your call recording easily in four different ways!
You must have the user role of Super Admin to access this feature. See your role.
You must turn on call recording before you can listen to calls. Calls that occur before the setting is turned on will not be stored and you cannot listen to them.
Tip: Call recordings are stored within the Weave app for 60 days. To download or listen to call recordings older than 60 days, log in to the Weave Portal and select Call Records.
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Click on the
Phone icon in the Weave desktop software
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Select Recents and click on the call you want to listen to
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Click on the Play Icon to listen to the recording
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Use the Search Bar to locate the patient
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Click on
History tab in the navigation bar
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Click on the call you want to listen to
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Click on the
Play icon
- Log into your Weave Portal
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Click
Phone in the left navigation
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Select Call Records from the dropdown
- Click the
Filter icon to narrow the list by phone number or date range
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Click on the
Play icon to listen to recording at the right side of the screen
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Click on the
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Select Recents and click on the call you want to listen to
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Click on the Play Icon to listen to the recording
Note: To download or delete a recorded call, select the ellipses icon next to the call in the Weave Portal and select the
Download Media or
Delete Media buttons. You must have the admin role to do this. There is no option to bulk delete at this time. If something is accidentally deleted, contact support to reinstate the recording.