You must have the user role of Admin to access this feature. See your role.

You have 3 options for listening to call recordings. Call recordings can be accessed from:

  1. Your recent call log in the Weave App
  2. The Patient’s History log
  3. The Weave Portal

Tip: Call recordings are stored within the Weave app for 60 days. To download or listen to call recordings older than 60 days, log in your Weave Portal and select Call Records (See option 3)


Call recordings in Weave App (option 1) 

  1. Click on the Phone.svg Phone icon in the Weave desktop software

  2. Select Recents and click on the call you want to listen to

  3. Click on the Play Icon to listen to the recording.

Call recordings in patient's history (option 2) 

  1. Use the Search Bar to locate the patient

  2. Click on Hamburger_Menu.svg History tab in the navigation bar

  3. Click on the call you want to listen to

  4. Click on the Play.svg Play icon

Listening to call recordings in the Weave Portal (option 3)

  1. Log into your Weave Portal
  2. Click Phone.svg Phone in the left navigation

  3. Select Call Records from the dropdown

  4. Click the Filter-Alt.svg Filter icon to narrow the list by phone number or date range
  5. Click on the Play.svg Play icon to listen to recording at the right side of the screen


Note: To download or delete a recorded call, select the More.svg ellipses icon next to the call in the Weave Portal and select the Download.svg Download Media or Trash.svg Delete Media buttons. You must have the admin role to do this. There is no option to bulk delete at this time. If something is accidentally deleted, contact support to reinstate the recording.

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