Listen to Recorded Calls

Note: You must be have the admin role in Weave to access recorded calls.

You have 3 options for listening to call recordings. Call recordings can be accessed from:

  1. Your recent call log in the Weave App
  2. The Patient’s History log
  3. The Weave Portal

Tip: Call recordings are stored within the Weave app for 60 days. To download or listen to call recordings older than 60 days, log in your Weave Portal and select Call Records (See option 3)

 

Call recordings in Weave App (option 1) 

  1. Click on the Phone.svg Phone icon in the Weave desktop software

  2. Select Recents and click on the call you want to listen to

  3. Click on the Play Icon to listen to the recording.

Call recordings in patient's history (option 2) 

  1. Use the Search Bar to locate the patient

  2. Click on Hamburger_Menu.svg History tab in the navigation bar

  3. Click on the call you want to listen to

  4. Click on the Play.svg Play icon

Listening to call recordings in the Weave Portal (option 3)

  1. Log into your Weave Portal
  2. Expand the Phone.svg Phone menu on the left hand side

  3. Select Call Records from the menu

  4. Use the Search field to search for a phone number, or narrow calls by Date Range

  5. Click on the Play.svg Play icon to listen to recording

  6. To download a call recording, click on the three dots next to the call recording

 

Note: To download or delete a recorded call, select the More.svg ellipses icon next to the call in the Weave Portal and select the Download.svg Download or Trash.svg Delete Call Recording buttons. You must have the admin role to do this. There is no option to bulk delete at this time. If something is accidentally deleted, contact support to reinstate the recording.

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