Listen and download all your call recording easily in four different ways! 

You must have the user role of Super Admin or Phones Manager to access this feature. See your role.

You must turn on call recording before you can listen to calls. Calls that occur before the setting is turned on will not be stored and you cannot listen to them.

Tip: Call recordings are stored within Weave for 60 days. To download or listen to call recordings older than 60 days, log in to the Weave Portal and select Call Records.

Legacy Desktop App
  1. Click on the Phone.svg Phone icon in the legacy desktop app

  2. Select Recents and click on the call you want to listen to

  3. Click on the Play Icon to listen to the recording

Patient History
  1. Use the Search Bar to locate the patient

  2. Click on the Hamburger_Menu.svg History tab in the navigation bar

  3. Click on the call you want to listen to

  4. Click on the Play.svg Play icon

Weave Portal
  1. Log into your Weave Portal
  2. Click Phone.svg Phone in the left navigation

  3. Select Call Records from the dropdown

  4. Click the Filter-Alt.svg Filter icon to narrow the list by phone number or date range
  5. Click on the Play.svg Play icon to listen to the recording at the right side of the screen

Mobile App
  1. Click on the Phone.svg Phone icon in the Weave Mobile App

  2. Select Recents and click on the call you want to listen to

  3. Click on the Play Icon to listen to the recording

 

Note: To download or delete a recorded call, select the More.svg More icon next to the call in the Weave Portal and select the Download.svg Download Media or Trash.svg Delete Media buttons. You must have the admin role to do this. There is no option to bulk delete at this time. If something is accidentally deleted, contact support to reinstate the recording.

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