In order for your Weave software to instantly react when you receive or place a phone call, make sure the Weave software is synced with your Weave phone. This should be one of the first steps you take after your phones are installed. (See more about call pop.)
Video overview
Follow these steps to connect software to phones.
Sync Weave Phone to Software
- Click Link to your Phone at the bottom of the login page in the desktop app
- Dial the digits into your corresponding desk phone (the dial button on a corded phone could be #)
- Once your sync is complete, you can log back into Weave
Sync Software without a Phone
Note: To connect software without a phone present you'll need your location ID. Your Onboarding representative can provide this to you, or if you are no longer in the Onboarding process you can chat with Support to get that number.
- Click Link to your Phone at the bottom of the app's login page
- Select Manual Setup at the bottom of the screen
- Enter your location ID provided
- Select Save
Troubleshooting
If your Weave software was installed before your phone system, or if you have had an interruption in your internet or power, you may need to re-sync your software to your phone at your workstation.
- Click Link to your Phone
- This will generate a 5 digit code for you to dial on your phone
- Dial the 5 digit code on your Weave phone as if you were calling that number
Once you have dialed the number on your Weave phone your phones and software should be synced up.