The Weave Desktop App will need to be downloaded on each computer station that needs access to Weave. Follow these instructions to download the Weave desktop app.
Note: If you have an old version of Weave that you need to delete before installing a newer version, see Deleting Weave Software for instructions on how to delete an existing file.
| Windows version | Mac version | Linux version |
Video Overview
Installing the Desktop App
- On the Weave Portal home page, select the Download Weave App button in the top right corner
- Select Download Software
Note: You can also click on one of the buttons below to download the app installer
Windows version Mac version Linux version - Run the downloaded installer
Note: The steps to find the installer will vary depending on the browser you're using
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Go to your downloads folder and run the installer
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Click install > next > finish
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- Log in to the Weave Software
Need to sync your software to your Weave phones? Click here for instructions.
Manually Update Your Weave Desktop App
If you're having trouble with the desktop app, you may need to check for software updates.
- Open the desktop app and select the
Menu in the top right corner
- Select
Settings
- Click
Updates in the menu
- On the Updates page, select Check Now
- If a new update is available, a green button will appear in the top menu bar
- Click the green button and then Restart to initiate the update
Common Errors
When downloading the Weave desktop app, your browser may give you an error or warning. Here is how to continue the download depending on the browser you are using:
The error pop-up window will show:
"Windows protected your PC: Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk."
- For this error, click More info directly below the message
- Select the Run anyway button in the bottom right corner
"Make sure you trust Client.exe before you open it: Microsoft Defender SmartScreen couldn't verify if this file is safe because it isn't commonly downloaded. Make sure you trust the file you're downloading or its source before you open it."
- Below the file information, click Show More
- Select Keep Anyway
Another pop-up will say:
"Client.exe isn't commonly downloaded. Make sure you trust Client.exe before you open it."
- Click the
Ellipses icon
- Choose Keep from the dropdown
After clicking the Client.exe downloaded file, you may see:
"Windows protected your PC: Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk."
- For this error, click More info directly below the message
- Select the Run anyway button in the bottom right corner