Hey, it happens! If you forgot your Weave password, follow these instructions to reset your password.

Tip: Resetting your password will send you a password reset email. You can also opt to receive password reset requests via SMS by adding a mobile number to your user profile. For instructions to edit your user profile, see Add and Manage Users

Reset My Password

  1. From the login screen of Weave, click Forgot Password? 
  2. Type in the email address that you use to log into Weave
  3. Tip: If you cannot remember the email address you use for logging into Weave, ask your office administrator to look at your user account in the Weave Portal and give you the email associated with your user profile.

  4. Click Reset via Email
  5. Click on the link in your email to go to the reset password screen

Tip: If you aren't receiving the email, make sure to check your junk or spam folder. If you still don't see it, ask an admin to make sure your email is correct in the Weave Portal. If it's not, have them add you as a new user in the system.

  1. Type in a new password
  2. Type in the password again for verification
  3. Click Reset Password

You can now log into Weave with your new password.

Reset Another User's Password

If one of your staff members has forgotten their password, you can send a password reset request from the Weave Portal. 

  1. From the menu on the left in the Weave Portal, select Settings.svg Account
  2. Select Users from the dropdown
  3. Click on the Edit.svg pencil icon next to the user's name that you would like to edit
  4. Click Reset Password
  5. Instruct the team member to pull up the email or text from Weave to finish resetting their password

Once the team member finishes their password reset, they will be able to log into Weave.

 

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