Reset a Password

Hey, it happens! If you have forgotten your Weave password, follow these instructions to reset your password.

Reset My Password

1. From the login screen on your Weave Desktop App, click on Reset Password below the sign in section
2. Click Sign in once directed to the Weave Portal and then Need Help Signing In? 
   

   Note: For best results use Google Chrome. Windows Explorer is not supported by this application

3. Select Forgot Password?
4. Type in your email address that you use to log into Weave
   

   Tip: If you cannot remember the email address you use for logging into Weave, ask your office administrator to look at your user account in the Weave Portal and give you the email associated with your user profile.

5. Click Reset via Email
6. Click on the link in your email to go to the reset password screen

1. Type in a new password
2. Type in the password again for verification
3. Click Reset Password
   

You can now log into your Weave Desktop App with your new password.

Reset Another User's Password

If one of your staff members have forgotten their password, you can send a password reset request from the Weave Portal. 

1. Click the menu icon at the top right corner of your desktop app
2. Select Admin Portal to open up the Weave Portal in your internet browser
3. From the menu on the left, select Account
4. Select Users from the dropdown
5. Click on the pencil icon next to the user's name that you would like to edit
6. Click Reset Password
7. Instruct the team member to pull up the email or text from Weave to finish resetting their password

Once the team member finishes resetting their password, they will be able to log into Weave.