When you are on a current call and another call comes in, your have the option to answer the incoming call. If an incoming call does not get answered after 4-5 rings the caller will be sent to your general voicemail box greeting recorded for open hours.
If you are on an active call when another call comes in, verbally ask your current caller to hold and then press the soft key labeled Answer. This will place your original caller on your Personal/Local Hold on your extension.
You are now on the new call
Ask second caller to hold, then press the soft key labeled Park . This will move the call to one of your Universal/Park Holds labeled Hold 1, Hold 2, or Hold 3.
To pick up your original call, press the flashing light