Whether you're vacationing or out for other reasons, you can still make sure your clients are taken care of. When Call Forwarding is on, all incoming calls will be redirected to the number of your choice and will not hit your normal Voicemail or Office Hours settings.
Note: If your forwarding phone number is provided by another service provider, Weave is unable to provide support beyond ensuring the call is sent to the designated forwarding phone number.
Desktop App Instructions
If you have mainline enabled, you can also turn on/off call forwarding in the Weave Portal. Learn how.
- Select the
Menu in the upper right corner
- Click
Settings
- Select
Phones
- Click on the toggle next to Forwarding Number
-
Select the phone number you want your incoming calls to be forwarded to or add a new number by selecting + New Number at the bottom of the pop-up window
- Click Save
Once call forwarding is turned on, the toggle next to Forwarding Number will be green and there will be a FWD flag at the top of your desktop app. This means that call forwarding is enabled and all incoming calls will be forwarded to the phone number you selected.
- Click on the FWD alert at the top of your desktop app
- Click on the toggle to turn forwarding off
The toggle will turn gray and the FWD alert will no longer be at the top of your desktop app. This means that incoming calls will no longer be forwarded and will resume going to your phones.
Mobile App Instructions
- Select
Settings
- Select Phone
- Select Call Forwarding
- Click on the toggle next to Enable Call Forwarding
- Select the phone number from the popup that you want your calls to be forwarded to or add a new number
Once call forwarding is turned on, the toggle next to Forwarding Number will be blue. You will also see the green Call Forwarding Icon in the upper right corner. This means that call forwarding is enabled and all incoming calls will be forwarded to the phone number you selected.
- Select
- Select Phone
- Select Call Forwarding
- Click on the toggle next to Enable Call Forwarding to turn forwarding off
The toggle will turn gray. This means that incoming calls will no longer be forwarded and will resume going to your phones.