Turn On or Off Call Forwarding

Whether you're vacationing or out for other reasons, you can make sure your clients are still taken care of. When Call Forwarding is on, all incoming calls will be redirected to the number of your choice and will not hit your normal Voicemail or Office Hours settings. 

Desktop App Instructions

Turn ON call forwarding  Turn OFF call forwarding 
  1. Select the menu icon in the upper right corner
  2. Click Settings Screen_Shot_2021-09-14_at_12.21.08_PM.png
  3. Select Phones 
  4. Click on the toggle next to Forwarding Number
    Screen_Shot_2021-09-14_at_12.21.22_PM.png
  5. Select the phone number you want your incoming calls to be forwarded to or add a new number
  6. Click Save 
    Screen_Shot_2021-09-14_at_12.21.35_PM.png

Once call forwarding is turned on, the toggle next to Forwarding Number will be green and there will be a FWD flag at the top of your desktop app. This means that call forwarding is enabled and all incoming calls will be forwarded to the phone number you selected. 

 

Mobile App Instructions

Turn ON call forwarding  Turn OFF call forwarding
  1. Select the Settings icon
  2. Select Phone 
    Screen_Shot_2021-09-14_at_1.54.29_PM.png
  3. Select Call Forwarding 
  4. Click on the toggle next to Enable Call ForwardingScreen_Shot_2021-09-14_at_1.54.38_PM.png
  5. Select the phone number you want your calls to be forwarded to or add a new number
    Screen_Shot_2021-09-14_at_1.54.47_PM.png

Once call forwarding is turned on, the toggle next to Forwarding Number will be blue. This means that call forwarding is enabled and all incoming calls will be forwarded to the phone number you selected. 

 

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