Turn On or Off Call Forwarding

Whether you're vacationing or out for other reasons, you can make sure your clients are still taken care of. When Call Forwarding is on, all incoming calls will be redirected to the number of your choice and will not hit your normal Voicemail or Office Hours settings. 

Desktop App Instructions

Turn ON call forwarding  Turn OFF call forwarding 
  1. Select the Hamburger_Menu.svg Menu in the upper right corner
  2. Click Settings.svg Settings 
  3. Select Phone.svg Phones
  4. Click on the toggle next to Forwarding NumberToggle_On_Call_Forwarding.gif

  5. Select_All.svgSelect the phone number you want your incoming calls to be forwarded to or add a new number by selecting + New Number at the bottom of the pop-up window
  6. Click Save 

Once call forwarding is turned on, the toggle next to Forwarding Number will be green and there will be a FWD flag at the top of your desktop app. This means that call forwarding is enabled and all incoming calls will be forwarded to the phone number you selected.

Screen_Shot_2021-09-24_at_1.00.29_PM.png 

 

Mobile App Instructions

Turn ON call forwarding  Turn OFF call forwarding
  1. Select Settings Setting_Invert.svg
  2. Select Phone 
  3. Select Call Forwarding 
  4. Click on the toggle next to Enable Call ForwardingToggle_On_Mobile.gif
  5. Select the phone number from the popup that you want your calls to be forwarded to or add a new number

Once call forwarding is turned on, the toggle next to Forwarding Number will be blue. You will also see the green Call Forwarding Icon in the upper right corner. This means that call forwarding is enabled and all incoming calls will be forwarded to the phone number you selected.

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