How do I hold a call? What does Park do? What is the difference between a Personal Hold and a Park Hold? In this article, we'll address all of those questions as they relate to your Yealink and Polycom phones.

Yealink Yealink Cordless Polycom

Your Yealink phones have two ways to hold a call- park, or universal hold, and personal, or local hold. This training video will explain the difference between a Park/Universal hold and a Personal/Local hold.

Yealink Park/Universal Hold

A park, also known as a universal hold, will hold the call on all phones

    1. To place an active call on Hold 1, Hold 2, or Hold 3 press the Park soft key located at the bottom of your display screen.

    2. The phone will place the call on the 1st available universal holding positions and announce the location.

    3. Call can be retrieved on any phone by pressing the same Hold 1, Hold 2, or Hold 3 key.

Yealink Personal Hold

A personal hold, also known as a local hold, will hold the call on your phone only.

    1. While on an active call press the Personal Hold key located on the right side of phone.

    2. Press the same Hold key to resume call before picking up the handset.

    3. Call can also be resumed by using the soft key labeled Resume.


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