Knowing whether you should park, universal hold, personal hold, or local hold a call with a client and how to do these things will help you offer smooth customer service when the time comes. In this article, we'll address each hold as they relate to your Yealink and Polycom phones.
Park, or universal hold, gives all phones in your office the ability to take the call that you've put on hold.
A personal or local hold allows only your phone to access the call on hold.
Yealink Park/Universal Hold
A park, also known as a universal hold, will hold the call on all phones
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To place an active call on one of your Universal Holds (Hold 1, Hold 2, or Hold 3) press the Park soft key - located at the bottom of your display screen.
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The phone will place the call on the 1st available universal holding position and announce the location.
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Retrieve a call on any phone by pressing the same Hold 1, Hold 2, or Hold 3 key.
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Yealink Personal Hold
A personal hold, also known as a local hold, will hold the call on your phone only.
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While on an active call press the Personal Hold key located on the right side of phone.
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Press the same Hold key to resume the call before picking up the handset.
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Resume a call by using the soft key labeled Resume.
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Cordless Park/Universal Hold
A park, also known as a universal hold, will hold the call on all phones. To park a call on a cordless phone, you will transfer the call to a universal holding place.
To transfer a call to a universal hold / park line,
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Press the TRAN key
- Dial 6000
- Hit the TRAN key again to complete the transfer
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The phone will place the call on the first available universal holding position.
Retrieve a call on a cordless phone by dialing the appropriate number for the holding location the call was placed on:
- 6001 for Hold 1
- 6002 for Hold 2
- 6003 for Hold 3
Cordless Personal Hold
A personal hold, also known as a local hold, will hold the call on your phone only.
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While on an active call press the Options soft key
- Navigate down to Hold
- Press the OK key on the navigation tool to select the hold option
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Resume a call by using the soft key labeled Resume.
Your Polycom phones have two ways to hold a call- park, or universal hold, and personal, or local hold. The training videos below will explain the difference between a park and a personal hold on your model of Polycom phone:
Polycom Park / Universal Hold
A park, also known as a universal hold, will hold the call on all phones.
- To place an active call on one of your Universal Holds (Hold 1, Hold 2, or Hold 3) press the Park soft key - located at the bottom of your display screen.
- The phone will place the call on the 1st available universal holding position and announce the location.
- Retrieve a call on any phone by pressing the same Hold 1, Hold 2, or Hold 3 key.
Polycom Personal Hold
A personal hold, also known as a local hold, will hold the call on your phone only.
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To place an active call on a personal hold, press the Personal Hold key located on the left side of the phone.
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Press the same Personal Hold key to resume the call.
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Resume the call using the soft key Resume - located at the bottom of your display screen.