New Auto-Message Types, Override Scheduling, and More - December 2023

New Auto-Message Types

  • Reschedule: Reminder to reschedule if an appointment is canceled or no-showed and no future appointment is on the schedule. You must map the statuses for this appointment type. The message will be sent based on the start time of the original appointment - not when the office canceled the appointment.
  • Reactivation: Reminder to schedule another appointment based on their last seen date. Anyone with a future appointment will not receive this message
  • Missed Text: If staff is unable to respond to a text, a reply will automatically be sent with more information.

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New Auto-Messaging Dynamic Fields

  • Online Bill Pay Link: Add your general Online Bill Pay link to an Auto Message
  • Time Early Field updates: Adjust the time to ask your customers to be to your office 15, 30, 45, or 60 minutes before their appointment

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Schedule Voicemail and Call Forwarding Overrides

Manage your call routing for upcoming holidays and office closures in advance using the latest Override Feature. This feature enables you to specify start and end dates and times for either Call Forwarding or Voicemail Override in the desktop app, portal, and mobile app.

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Fax Updates in the Mobile App

Experience upgraded features in the mobile app making it even easier to manage your inbox with bulk actions, add contacts to your fax directory, select multiple recipients for a fax, and include a cover sheet memo.

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Call Transfers in the Mobile App

Improved communication for your customers and team is available through warm and blind transfers when on a call within the mobile app.

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Port Your Phone & Fax Numbers in the Weave Portal

The process of requesting to port both your phone and fax numbers to Weave has moved from the desktop app to the Weave Portal.

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Dentrix Ascend Digital Forms Writebacks

Digital Forms just got more powerful for offices with Dentrix Ascend. Automate and customize data writebacks for new patient creation, existing patient updates, and PDF writebacks.

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New Medical Integration with 4D EMR

All customers using 4D EMR can now access the full all-in-one communications platform built to work seamlessly with their PMS.

Learn how

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