If you are not currently on the beta for the new override settings, please refer to our Voicemail Override article.

Quickly manage your call routing for upcoming holidays and office closures in advance with the new Override Feature, allowing you to set a beginning and ending date and time for either Call Forwarding or Voicemail Override.

Note: You can only create one override at a time per location or department.

Weave Portal Desktop AppMobile App
  1. Within the Weave Portal, click Phone.svg Phone in the left navigation menu
  2. Select Override
  3. Click + Create Override
  4. Select the Override Type (Send to Voicemail or Forward Call)
  5. Choose the Voicemail Greeting or Forwarding Number from the dropdown
  6. Check the box for Add Start/End Time (Optional)

    Note: If you add a start time only, the override will stay on until you manually turn it off by clicking Remove Override in the portal, desktop, or mobile app. If you add an end time only, override will automatically turn on immediately and turn off at the end time

  7. If you choose to add a start and/or end time, use the dropdowns to choose dates & times
  8. Click Create Override

Once you have finished creating the override, you can return to the override page in the Weave Portal, desktop app, or mobile app to edit or remove any override.

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