Best Practices for Missed Call Text Auto-Messages

Make sure your customers are receiving only one Missed Call Text at the right time so they know how to best contact you when you’re away from your phone.

Here are a few ways to make sure your Missed Call Text auto-messages are set up in the way that best serves your needs:

  • Create multiple Missed Call Text Auto-Messages for Open and Closed hours and breaks. Use the Office Status filter in each one to make sure the correct message is sent for the time the call is made.
  • Add the Call Type filter to choose if a call should be sent for Abandoned, Missed No Voicemail, or Missed With Voicemail calls.
  • Include instructions or helpful information in each auto-message (such as office hours, if you will call back, how they can message you, etc.).
  • Remove any other Missed Call Text auto-messages that may include duplicate Office Status filters to the messages you already have set up.

If you have too many Missed Call Text auto-messages set up, a customer could be receiving multiple messages - one for every auto-message that is set up to send for the timing of when the customer calls. If the When to Send setting is enabled for a Missed Call Text auto-message, it does not affect whether a caller gets a message, but when the caller will receive the message for their missed call.

Now, get started setting up your Missed Call Text

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