Need to return your phones to Weave? Take a few steps to make sure they make it back safely.

  1. Turn off the phones and disconnect from any power source
  2. Unplug all cables including the power adapter and ethernet cable
  3. Remove the handset (if applicable)
  4. Remove the back kickstand by sliding it to the left to unlock it
  5. Place the disconnected phone components in the provided packaging. Make sure they are secure and will not move in transit
  6. Place the phone in the box with the screen facing the side. Make sure nothing is touching the screen
  7. Attach the return label to the outside of the box in a clearly visible spot
  8. Take the packaged phone to a shipping carrier or drop-off location and send it to the designated return address

Weave will not cover extra costs incurred through FedEx pickup if you choose to use that service.

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