Customer Communication
- Emails
- Texts
- Letters or written communication
- Narratives about recorded conversations
- Clinical, treatment, service, or other notes that detail conversations with cardholder
Customer Signature
- Signed receipts for goods
- Signed agreements for service or goods
- Signed invoices
- Signed shipping documents
- Signed dispute resolutions
- Signed Terms
- Signed contracts
- Signed Refund and Cancellation Policy
Duplicate Charge Documentation
- Receipts from other charges
- Agreements to make multiple payments
- Invoice from other charges
- Narrative to explain why more than one charge
Receipt
- Receipt
- Signed receipt
- Invoice
- Billing statement
Refund and Cancellation Policy
- Refund policy
- Cancellation policy
- Picture of your posted refund and/cancelation policy
- Link to your refund or cancellation policy and evidence the cardholder was directed there
Service Documentation
- Service agreements
- X rays
- Pictures of completed service
- Invoices
- Billing statements
- Text or emails requesting for service or goods
- History of purchases by the same cardholder (same card)
- Receipts for goods purchased to complete service
- Service disclosures
- Signed contracts
- Signed agreements for service
- Clinical, treatment, service, or other notes
Shipping Documentation
- Shipping invoices
- Images of tracking numbers and data
- Shipping addresses
- Shipping confirmation
Terms Disclosure
- Signed Terms
- Terms and conditions that was presented to the cardholder
- A link to your terms and conditions and evidence the cardholder was directed there
Other
- Narrative
- Proof of refund made outside Weave Payments
- Any other related document
This is just a general guide and does not include an exhaustive list of evidence you may want to include to counter a dispute. Remember that if you do have multiple documents or images to include in a single category you should combine them into a single pfd. You can use Microsoft Word or Adobe to do this easily or many other softwares.