Let your patients pay whenever and wherever with Weave's Online Bill Pay. Simply add a link to your website so your patients can conveniently pay without contacting your office!
Note: In order to use Online Bill Pay, you will need to first set up your Payments Account.
Weave Payments features are only available to U.S. customers.
Overview
With Online Bill Pay patients can now have more control over their experience with your office. By providing a "pay now" button on your office's website, patients can pay their bill online with no longer needing to contact the office to pay.
Note: The patient must know the amount they owe as Online Bill Pay will not pull up the their balance.
System Set Up
There are three different ways to use Online Bill Pay!
- Add a link to an email, text or website.
- Log into the Weave Portal
- Click
Payments from the menu on the left navigation menu
- Select Online Bill Pay from the dropdown
- Copy your location's URL
Add your office's personal QR Code to a texts, emails, statements, or onto your office's webpage.
- Log into the Weave Portal
- Click
- Select Online Bill Pay from the dropdown
- Copy your location's Button Snippet to code it into your website or save image to your computer
Use your office's personal code to put a "Pay Online" button on your website.
- Log into your Weave Portal
- Click
- Select Online Bill Pay from the Payments submenu
- Copy the Button Snippet and code it into your website
Note: Weave only provides the code for a "pay now" button. Please contact your office's IT or webpage designer to add it to your website.
Access Your Payments
All payments made through Online Bill Pay will create a new invoice in the Weave Portal and be processed through Stripe.
You must have the user role of Payment User to access Payments. See your role.
- Log into your Weave Portal
- Click
- Select Invoices/Payments from the dropdown
Tip: Filter by payment type to find payments made through Online Bill Pay
Payment Notifications
When a payment is made you will be notified via email. The notification email is sent from Stripe. To change or set the email you will need to log into the Stripe dashboard. Click here to learn more on how to access the stripe dashboard.
Frequently Asked Questions
Will the invoice/payment made through Online Bill Pay link to the patient?
- No, the payments will not link to the patient in Weave or in your practice management system. Online Bill Pay is a public way to receive payments at any time so there is no individual link for the patent to link the payment to them. The invoice will still provide the payer's name and card info, but will not link to the patient's profile.
How do I set up the Online Bill Pay page logo and business information?
- Your Online Bill Pay page name and logo are set in the Weave portal in Payment Settings and under Support Contact Information.
Are there any Buy Now, Pay Later options available through Online Bill Pay?
- Yes! See how you can make sure Affirm is turned on so patients can make multiple payments over time.