Bulk Messaging

You can create a new Bulk Message to send a bulk text to many patients or customers at once. Compose Bulk Messages when you are able, then conveniently send them at the right time for your customers; especially when you can't be there to click the send button. Bulk Messaging is regulated by message allotments by the tier package your office is paying for: 500 (Essential), 1500 (Pro), 3000 (Elite) text messages per month. 

To begin, go to the Weave Portal and select Messaging from the left navigation bar

1. Select Bulk Messaging from the  dropdown menu
2. Click the New Bulk Message button in the upper right-hand corner to start your new Message
3. Complete the required fields below
4. Bulk Message Title (required): Give this Bulk Message a name that helps you easily identify it
5. Send Date (required): Enter the date and time you would like the Bulk message to send on or begin to send
   

   • You can either Send Entire Bulk at Once or Send a set amount of Messages Per Day. If Send a set amount of Messages Per Day is chosen the days of the week you desire the bulk message to send on must be selected.

     Tip: If you sent a bulk message all at once you may have a flood of responses that can be a hard task to manage. Being able to spread out the the message volume over several days solves the problem of having to recreate the same message, and help your office manage the increase in patient responses.

6. Add Recipients (required) 
   1. Click the  Add Recipients
   2. Check the Contacts box to select all contacts
   3. You can filter your lists by using the Filter Contacts Icon 

      Note: Only 1000 recipients can be selected per bulk message.

7. Complete the Body Text (required)
   • Tags can be placed in the bulk message to have Weave auto fill that Information, such as First Name and Last Name. 

     Note: There is a character limit of 133 characters. You may go over this limit but please know that each recipient will use more than one message from the monthly allotment. 

8.  Check the Legal box (required) 
   • The legal checkbox is required for every send. Your office needs to have additional consent for any marketing or promotional messages. It is up to your office to follow the TCPA and CTIA guidelines.
9. Click Send Message or Save as Draft 

Frequently Asked Questions 

Is it possible to link text within body copy or the banner image?

• Yes you can send a URL. Whenever a link is pasted into the message, it will automatically shorten the URL so that it isn't blocked by our partners. We do not support external links in our text messages. 

Can patients opt out of Bulk Messaging but still receive other texts from the office?

• Patients can opt out of just Bulk Messages with Text Communication Preferences 

Can I undo or recover the Bulk Message I Canceled or Deleted?

• You cannot undo or recover a Canceled or Deleted Bulk Message. If you just cancel a Bulk message you will be able to duplicate it to send. 

Are there templates to use for Bulk Messaging?

• There are no templates, but you can duplicate a previously used bulk message.

What is considered and counted as a Failed message?

• A failed message will be a Bulk Message sent to a mobile number that is opted in and failed to send. If a number has been opted out of receiving Bulk Messages it will not show in the recipients list, so it will not attempt to send and fail. If the number is a landline and it is the first time attempting to receive a bulk message it will show as a failed message. Once a landline has one failed attempt in receiving a bulk message it will not be considered a failed message again.  The failure of a message can vary. Look at the actual message thread of a recipient for the error.

Which number will the message be sent to?

• The bulk message will by default send to the mobile number. If there is no mobile number the message attempt to send to the home phone number.