Regulatory Cost Recovery Fee - FAQ

This fee is required to recover certain direct and indirect costs associated with the service including:

1. Funding and complying with government and carrier mandates, programs and obligations including E911, 10-digit long code (10DLC) number registration, Secure Telephone Identity Revisited (STIR) / Signature-based Handling of Asserted Information Using toKENs (SHAKEN), and local number portability.
2. Carrier charges for call delivery, network facilities (e.g., leases), operations, and other essential services.

These charges are not taxes or government-imposed fees and are subject to change from time to time.

Cost recovery fees are common across the industry and have been for many years. They may be called different names by other providers. Examples include regulatory programs fee, telco recovery charge, and/or administrative charges. Weave has been absorbing these fees on your behalf.

Weave has been absorbing these costs until now, but the recent imposition of 10DLC (refer to this help article for additional details about 10DLC), STIR/SHAKEN (refer to this article for additional details about STIR/SHAKEN), and increased administrative, telco, and regulatory expenses have required that we recover some of these costs from our customers in order to continue providing the service.

Yes. While they may have different names, similar cost recovery charges have been common across the industry for many years.

This fee includes costs to administer 10DLC, Secure Telephone Identity Revisited (STIR) / Signature-based Handling of Asserted Information Using toKENs (SHAKEN), E911, local number portability (LNP), North American Numbering Plan (NANP), and Telecommunications Relay Service (TRS), among others.

Weave reviews this fee from time to time and may make adjustments as necessary to account for changes in the regulatory, administrative, and compliance costs we incur to provide service.