Stripe is the third-party payment processing engine behind Weave Payments. This article outlines frequently asked questions related to Weave’s payment processing.
Weave Payments features are only available to U.S. customers.
Account Creation and Approval
In most cases, the account approval process is nearly instantaneous, and most users will be able to accept payments right away. If Stripe needs more information about a business or expects a longer delay in processing an account approval, they will reach out to you immediately, using the email you entered while creating the account.
Deposits and Banking Information
In most cases, you will receive your first payout in 5-10 business days after you start processing live payments from your customers with Weave.
Tip: If it has been longer than 10 business days, check your email inbox for an email from Stripe regarding account verification.
You must have the user role of Payment Admin to access the Stripe Dashboard.
- Log in to your Weave Portal
- Click Payments from the menu on the left navigation menu
- Select Settings from the dropdown
- Click the blue Stripe Dashboard hyperlink to go to your Stripe Dashboard. This is where you can change your banking details.
For more information, see Payment Account Settings.
Stripe Account Health
The health status of your Stripe account is shown in your Weave Portal.
Login to your Weave Portal
- Click Payments
Look under Merchant Account and your business name to see your Payment and Payout status
Your Stripe account health is represented by an Active (green dot) or Inactive (red dot) status next to Payments and Payouts.
An Active Payments status allows you to process credit card payments.
- An Active Payouts status allows any funds you capture to be transferred to your bank account
Inactive Payments or Payouts
The most common reason a payout is paused is due to a failed bank account verification. If either the Payments or Payouts status of your account is Inactive (red dot), open your Stripe Express Dashboard following these steps to see what additional information Stripe needs from your business to verify your or your business’ identity.
Log in to your Weave Portal
Click on the blue hyperlink that says Stripe Dashboard
Upload the information according to the alert on your Stripe Express dashboard
Upload this information
If you still experience problems getting your Stripe account completely activated, please contact our Weave Payments Team.
Whitelist Stripe Domains
If you are having trouble getting the Stripe library to load on your Weave application or your terminal, or are experiencing periodic errors on the terminal, whitelist the following Stripe domains:
If you receive the message "Stripe library failed to load," try clearing your cache and restarting the Weave desktop app.
Tip: You may need the help of the IT partner for your business to add or edit Stripe domains.