Are your customers having trouble processing their credit card payment when they click on the payment link in the Text to Pay request you sent them? Check the table below to see the meaning of the error and the corresponding solution to resolve that error.
For more information about troubleshooting Payments issues, click here.
| Error Name | Error Message | Meaning | Solution |
|---|---|---|---|
|
Broken Payment Link |
Whoops! An error occurred. Please try again. If you continue to get this message, please request a new link. | The link is incomplete or broken (missing part or all of the link’s dynamic invoice ID). This splitting can happen if the text message is over 160 characters and in various combinations of phone sender, carrier, and cellular device. | You can access the full URL that you were sending by logging into your Weave portal > Payments > Invoice History > Links. You can also open the URL from the message history in the Weave app, open the link in a browser window, and copy and paste that in a separate text message. |
| Inactive Stripe "Payments" Status | Aw Shucks! Sorry for the inconvenience. We know you want to pay your bill but there was an error. Please contact the sender so they can resolve it. | The Stripe account being used has an Inactive Payments status which means credit card transactions cannot be processed until the account’s Payment status is Active. | Follow the instructions listed here to ensure your Stripe account is fully activated for processing. |
| Successfully Paid Payment Link | Hmmmm... A payment has already been made using this link. To make another payment, please request a new link. | A payment has been made using the link. Payment links can only be used once and then they are deactivated. | Because the link has been deactivated, you will need to create a new payment request for your customer and send the new link to them. |
| Expired Payment Link | Shoot! Shoot! This link has expired. To make a payment, please request a new link. | Payment links are active for 30 days after creation. After 30 days links expire and are unable to be used. | Because the link has expired, you will need to create a new payment request for your customer and send the new link to them. |