Customizations & Branding

Follow these simple instructions to:

Branding Payments Page:

This is the payment form your patients or customers will see when they open a payment request link. You can modify this at any time.

  1. Log in to your Weave Admin portal.

  2. Click Payments in the lefthand navigation.

  3. Click Payment Page

  4. Enter your business name, email, phone number, and drop and drag your logo into place.

Screen Shot 2019-04-09 at 1.14.38 PM.png
Screen Shot 2019-04-09 at 1.36.34 PM.png

CUSTOMIZING office Receipts

You can customize what the receipts will look like. These are the receipts that your patients or customers will get when they make a payment to your office. You will do this within a couple of areas in your Stripe dashboard.

  1. Brand your office’s public business information - on the Business Settings page (Stripe Dashboard > Business Settings).

Customize the icon and header background color of your receipt and preview what the receipt will look like - on the Branding page (Stripe Dashboard > Business Settings > Branding). Read more about customizing email receipts, here.

 

Sending Receipts:

Once you have customized the look of your receipts, you can set up automated payment receipts to be sent to your patients or customers (see Automated below). You can also manually resend a receipt, if needed (see Manual Resend), or view a receipt (see Manual View below).

  • Automated: To send out automated receipts, a setting in Stripe needs to be modified. Within the Stripe Dashboard > Business Settings > Customer Emails > enable Customer emails for successful payments and/or for refunds. See what the receipt will look like, here.

  • Manual Resend: To manually send (or resend) a receipt, go to the Stripe Dashboard > Click on the desired Payment > Under Receipt History: Resend Receipt.

Manual View: To manually send (or resend) a receipt, go to the Stripe Dashboard > Click on the desired Payment > Under Receipt History: View Receipt. Note that when you visit the link, the receipt will always show the latest status of that Charge – e.g., if it has been refunded, the receipt will accurately reflect this.

pasted image 0 (2).png