Support

Chat:

For easy and quick help on less complicated issues, this is the fastest way to get things done! Please use the Chat button at the bottom right-hand side of this page.

Phone:

For more complicated requests, call (888) 579-5668. Press 1 for current customers and then press 6 (not listed in the IVR) and this will put you through to Level 2 Support. Leave a message if no one is available to pick up and this will create a ticket that will get assigned out shortly.

Email:

Email support@getweave.com and if you have a registered email with Weave support you will be forwarded to Level 2 Support. Email partnersupport@getweave.com to be sure that your email already registered with us.

After-hours Emergency support:

For after-hours emergency support, e-mail emergencysupport@getweave.com.

Additionally, you can sign up to get Weave status alerts by emailing status@getweave.com. You can check status.getweave.com for periodic Weave updates as well.

Online Technical resources:

Technical resources, tutorials, and guides are always available at www.weavehelp.com.  You are also able to chat with support representatives through that website.