Support

Support: 

We are excited to work with you and happy to help support you any way we can.   Feel free to reach out to your Weave Account Executive if you need anything sales-related or you can use the following resources as well. If you do not know who your Account Executive is, please email nancy@getweave.com.  

Calling technical support: 

Partners can call 888-579-5668 and bypass our frontline support by hitting option 6 (hidden option, not disclosed in the IVR). This will transfer through to our advanced troubleshooting team that is well-equipped to assist and resolve most technical issues. If no one answers, please leave a message. We will reach out to you shortly.

Email technical support:  

For help with technical issues, please email support@getweave.com and we will respond to you as quickly as possible.

After-hours Emergency support:

Weave also offers after-hours, emergency customer support via e-mail at: emergencysupport@getweave.com.

Online Technical resources:

Technical resources, tutorials, and guides are always available at www.weavehelp.com.  You are also able to chat with support representatives through that website.