Call Recording

This is a great tool designed for training purposes and to protect your practice! This feature gives administrators the ability to record all calls, placed or received.  You must be assigned the role of Admin in order to turn on, access, and listen to call recordings.

Turn On Call Recording

1. Login to your Weave Software

2. Click on the dropdown arrow to the right of your username

3. Click on Settings

4. Click on Phone

5. To the right of Call Recording, toggle the switch to green to turn on

 

Listening to Call Recordings

You have 3 options for listening to call recordings. Call recordings can be accessed from your Recent call log in the Phone App, from the Patient’s History log, or from your Admin Portal.


Call Recordings in Weave App (Option 1)

  1. Click on the Phone App

  2. Select Recents and click on the call you want to listen to.

  3. Click on the Play Icon to listen to the recording.

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Call Recordings in Patient’s history (Option 2)

  1. Use the Search Bar to locate the patient.

  2. Click on History tab in the navigation bar.

  3. Click on the call you want to listen to.

  4. Click on the Play icon.

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Listening to Call Recordings in your Admin Portal (Option 3)

  1. Log into your Admin Portal

  2. Expand Phone System menu on the left hand side.

  3. Select Call Records from the menu.

  4. Use Search field to search for a phone number, or narrow calls by Date Range.

  5. Click on the Play icon to listen to recording.

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