Analytics Terms &Definitions

Active Patients- Patients that are (1) marked “active” in your practice management software and (2) have completed an appointment in the last 18 months.

Active Patients Scheduled- The percentage of your Active Patients that have a future appointment scheduled. Benchmark percentages are based on other Weave Offices. Offices attaining 85%+ scheduled percentage will see faster practice growth and less patient attrition.

  •  Call to Action: To Increase your Scheduled Percentage (1) Turn Recall Reminders and Appointment Reminders ON in Weave (2) Schedule all patients before they leave the office, and (3) Find unscheduled patients in Cancellations, New Patients, Hygiene Reappointment, Restorative Treatment Plan, and Hygiene Treatment Plans in the drill down of each category.       

Scheduled- Patients not seen today but rescheduled by phone, text, or email through the efforts of your front desk and Weave.

Production- Production dollars scheduled based on procedure codes that were attached to the future appointment and your fee schedule, this is not an estimate.

 Lead Time- How far out your front office is scheduling patients. (The average time between when each patient was scheduled and their appointment date).

Cancellations- Ensure that you are following your Practice Management Software’s guide to cancelling appointments. Benchmark percentages are based on other Weave Offices.

  • Cancelled Patients- Patients that cancel or no show their appointment.

  • Cancelled Patients Unscheduled- Cancelled Patients that have not yet rescheduled their appointment.

  •  Unscheduled Opportunity- Production dollars available from patients that have not rescheduled. This amount is calculated based on the procedure codes attached to the appointment and your fee schedule when the appointment was broken, this is not an estimate.

New Patients- Patients that have not received any prior services from your office. Patient is counted a new patient after their first appointment has been completed.

 Completed Production- Production that was completed from new patients first appointment

 New Patients Unscheduled- Number of your New Patients that have not rescheduled a future appointment

Hygiene Reappointment- Patients seen in hygiene during the period and scheduled their next hygiene appointment that same day. Benchmark percentages are based on other Weave Offices. Hygiene Visits include appointments with the following procedures attached:

  • D1110- Adult Prophy

  • D1120- Child Prophy

  • D4341- SRP 4+ Teeth

  • D4342- SRP 1-3 Teeth

  • D4910- Perio Maintenance

 Not Yet Rescheduled- Patients seen in hygiene and have not yet scheduled their next hygiene appointment

Restorative Treatment Plan- Patients Diagnosed with ADA procedure codes NOT including:

  • Diagnostic Procedures

  • Preventative Procedures

  • Non-Clinical Procedures

Patients Diagnosed %- The number of patients diagnosed with restorative treatment during an exam divided by the number of patients who completed an exam in the same period

Patients Accepted %- The number of patients that accepted (scheduled or completed) restorative treatment divided by the number of patients diagnosed in the same period. If a patient was diagnosed with multiple procedures and scheduled/completed at least one of those procedures, the patient would count as an accepted patient

 Patients Diagnosed- The number of patients diagnosed with restorative treatment in the period

Patients Accepted- The number of patients that accepted (scheduled or completed) restorative treatment in the period. If a patient was diagnosed with multiple procedures and scheduled/completed at least one of those procedures, the patient would count as an accepted patient

Unscheduled Treatment- The total of all unscheduled restorative procedures from diagnosed patients in the period

 Hygiene Treatment Plan- Patients Diagnosed with hygiene ADA procedure codes including:

  •  Fluoride

  • Sealants

  • Whitening

  • Scaling and Root Planning

  • Scaling and Debridement

  • Gingival Irrigation

Patients Diagnosed %- The number of patients diagnosed with hygiene treatment during the time of a hygiene appointment divided by the number of patients who completed a hygiene appointment in the same period

Patients Accepted %- The number of patients that accepted (scheduled or completed) hygiene treatment divided by the number of patients seen in hygiene during the same period. If a patient was diagnosed with multiple procedures and scheduled/completed at least one of those procedures, the patient would count as an accepted patient

 Patients Diagnosed- The number of patients diagnosed with hygiene treatment in the period

 Patients Accepted- The number of patients that accepted (scheduled or completed) hygiene treatment in the period. If a patient was diagnosed with multiple procedures and scheduled/completed at least one of those procedures, the patient would count as an accepted patient

 Unscheduled Treatment- The total of all unscheduled hygiene procedures from diagnosed patients in the period