For best user experience and voice quality, Weave recommends:
Weave wants each of our customers to have a great user experience. Our engineers have done extensive testing of network equipment and routing scenarios so that you can have that experience. Weave engineers have determined that the best user experience and voice quality will be obtained when these requirements are met.
Please remember to take the following tips into account.
1, Check the age of the current firewall and make sure that it is not at the end of life and can receive firmware updates.
2, Make sure that the firewall is sized to the office. Meaning that it can handle our phones, the practices computers, cell phones and any other endpoints like guest wifi devices.
3, if you are going to enable any firewall security features make sure the firewall has sufficient resources to handle that as well.
It’s always best to go to the manufactures website and make sure that the firewall can handle all the endpoints and features you will be using.
Please, note that SOHO firewalls are for homes and small business and in most situations are not ideal for Doctors offices.
|Internet Speed Requirements|
|Download Speed||1 Mbps per phone (minimum)|
|Upload Speed||200 kbps per phone (minimum)|
*Note: Above minimums are estimates and more speed may be necessary if office PC usage is high.
Weave has noticed a uptick in streaming devices such as security cameras and music devices. Please, take those devices into account when configuring your network. If you are running these devices you will need to prioritize Weaves traffic over the others by implement Quality of Service on your Router.
UNIVERSAL NETWORK REQUIREMENTS:
|Recommended Network Firewalls|
|Firewall Model:||Device Type:||Weave Required Settings:|
|Fortinet/Fortigate||Network Firewall||Click Here|
|pfSense||Network Firewall||No Special Requirements|
|SonicWall||Network Firewall||Click Here|
|Network Firewalls with mixed results|
|Checkpoint||Network Firewall||Click Here|
|Cisco ASA||Network Firewall||Click Here|
|Cisco RV Series||Network Firewall||Click Here|
|Sophos SG Series||Network Firewall||Click Here|
|Ubiquity EdgeMax||Network Firewall||Click Here|
|Network Firewalls with known issues|
|Peplink||Network Firewall||Click Here|
|Watchguard||Network Firewall||Click Here|
|Recommended Network Routers|
|Router Model:||Device Type:||Weave Required Settings:|
|Asus RT Series||Router||Click Here|
|DD-WRT||Router OS||No Special Requirements|
|Open WRT||Router OS||No Special Requirements|
|Network Routers with mixed results|
|D-LINK DIR Series||Router||Click Here|
|Linksys EA Series||Router||No Special Requirements|
|Netgear Prosafe||Router||Click Here|
|Network Routers with known issues|
|Apple Airport||Router||No adjustable settings|
|Netgear Nighthawk||Router||SIP/VoIp handling issues|
|Cisco Meraki||Router||No adjustable settings|
|Internet Service Provider:||Modem Model:||Router/Firewall Required:|
|AT&T||NVG 599 or higher||Not Required|
|Century Link||Zyxel c1000z or higher w/ability to enable bridge-mode||Yes|
|Comcast||ARRIS Surfboard w/ ability to enable bridge-mode; Comcast Business Gateway modem w/ ability to enable bridge-mode||Yes|
|Time Warner||Motorola Surfboard w/ ability to enable bridge-mode; Other modems w/ ability to enable bridge-mode||Yes|
|Other ISP*||Modem with ability to enable bridge-mode; Able to setup pseudo bridge mode||Yes|
|Other Routers and Firewalls*|
|Mikrotik||Network Router||Configuration Unknown|
|Endian||Network Firewall||Configuration Unknown|
|Cyberoam||Network Firewall||Configuration Unknown|
|Layer 3 (smart) Switch||Network Switch||Configuration Unknown|
*Note: If your Modem, Router, ISP or Firewall do not appear in the lists above, contact Weave to verify compatibility
The Weave software consists of a small install on the server and any workstations where Weave will be used. Software requirements are:
Windows 7, Windows, 8, Windows 8.1, Windows 10 or newer
For Mac: OS X Yosemite 10.10 or newer
For Servers: Windows Server 2008 R2, Windows Server 2012, or Windows Server 2016
Windows XP and Windows Vista are no longer supported by Google Chrome or Weave. If you have these operating systems, you’ll need to upgrade to a newer operating system that is on the list above.